Last updated: June 2026 · All purchases on mushtaqelectronics.j1k.org
Overview
We want you to be completely satisfied with your purchase. If something is wrong — damaged delivery, manufacturing defect, or incorrect item — we will make it right. Please read the conditions below carefully before raising a request.
Return window
Return or replacement requests must be raised within 7 days of delivery. Requests made after 7 days will not be accepted, except where a manufacturer warranty applies.
Eligibility at a glance
| Reason | Return | Refund | Replacement |
|---|---|---|---|
| Item arrived damaged | Yes | Yes | Yes |
| Wrong item delivered | Yes | Yes | Yes |
| Manufacturing defect (within 7 days) | Yes | Case by case | Yes |
| Change of mind / buyer’s remorse | No | No | No |
| Product opened & used (no defect) | No | No | No |
| Missing accessories or parts | Case by case | Case by case | Yes |
Conditions for return
- Item must be in original, unused condition with all original packaging, accessories, and documentation
- Serial number or IMEI must match the invoice
- A valid proof of purchase (order ID or invoice) is required
- For damage claims: unboxing video or photos clearly showing the damage must be provided
- Items with broken seals (where seal is intact at delivery) are not eligible for return unless defective
Non-returnable items
- Products damaged due to misuse, physical impact, or water exposure after delivery
- Items with tampered or missing serial numbers
- Gas stoves or appliances that have been installed or used
- Products returned without original packaging or accessories
- Any item reported beyond the 7-day return window
How to raise a return request
- Contact us within 7 days of delivery via email at info@mushtaqelectronics.j1k.org or call +91 97978 21385
- Share your order ID along with photos or a video clearly showing the issue
- Our team reviews the request within 2 business days and confirms eligibility
- Pickup is scheduled — we arrange reverse logistics at no cost to you for approved returns
- Replacement is dispatched or refund is initiated once the item is received and inspected at our end
Refund timeline
| Payment method | Refund timeline (after approval) |
|---|---|
| UPI | 2–3 business days |
| Debit / credit card | 5–7 business days |
| Net banking | 3–5 business days |
| Other online methods | 5–7 business days |
Refunds are processed to the original payment source only. Bank processing times may vary slightly.
Manufacturer warranty
Most products carry a manufacturer warranty ranging from 6 months to 2 years depending on the brand and product category. Warranty claims after the 7-day return window must be directed to the respective brand’s authorised service centre. We will assist you in locating the nearest service centre on request.